Frequently Asked Questions
What leasing options are available?
3-15months
Can I request a specific apartment & can an apartment be held?
Yes, within the available hold days
Is there a security deposit and is any of it refundable?
Upon move out
What payments are required before move-in?
Security deposit, application, admin fee, pet fees if applicable, rent
How do I apply for an apartment?
Online
Where can I submit a rental application?
Online
What qualifications are needed to apply?
Credit and Background screening
What screening criteria do you use for applicants?
Entrata
When is rent due and how can it be paid?
On the 1st of the month, in office or online
Do you require a security deposit and how is it handled?
Paid online or by money order or cashiers check in office
Are utilities included?
Bldgs 1&2 only
What utilities are included in the rent?
Gas, water and electricity included for bldgs 1&2 only
Which utilities are residents responsible for?
Bldgs 3-6 are responsible for water, gas and electricity
Do you allow subletting or short-term rentals?
No subletting-Short term rental 3mo minimum
What fees are due at move-in?
Security deposit, application, admin fee, pet fees if applicable, rent
Do you charge an application or administrative fee?
App fee $60 per applicant and Admin fee $100 paid upon approval
Is key fob or code access required for amenities?
Gym only
What are the hours of the clubhouse?
N/A
What are the hours for the fitness center?
24 hr access
Is the fitness center open 24 hours?
24 hr access
When is the gym open?
Code required per entry
What times is the pool open, and is it seasonal?
8am-10pm, Yes
When can residents use the swimming pool?
8am-10pm
When is the business center available for use?
8:30am-5:30pm
When is the resident clubhouse open?
N/A
Can I reserve the clubhouse for private use?
N/A
What times can I access the clubhouse?
N/A
When can I use the community laundry room?
24 hr access
What are the hours of the laundry facility?
24 hr access
Where do deliveries go?
To the residents front door. UPS will deliver some packages to the office
What is the smoking policy?
No smoking in the apartment, utilize common areas only
Is smoking allowed in apartments or common areas?
No smoking in the apartment, utilize common areas only
What is the parking situation?
1 assigned parking space per unit, all otheres 1st come 1st serve
Is parking assigned or open?
Assigned and open
Are garages or covered parking available?
Covered Parking
What is your policy on guests staying overnight?
1st come 1st serve no designated location
Are there quiet hours or community rules I should know about?
6am-11pm
Do you allow pets; if so, do you have any restrictions?
Our community was designed with people who rent with pets in mind. A maximum number of two (2) pets are permitted per apartment unit provided the required pet deposit, pet fee and monthly pet rent is paid. Pet weight must not exceed 99 lbs. with restrictions on all aggressive breeds including, but not limited to the following breeds, Akita Inu, Alaskan Malamutes, American Bandogge, American Bulldog, Basenji, Boew Boel, Bull Terrier, Cane Corso, Caucasian, Chow, Doberman Pinschers, Dogo Argentino, Fila Brasileiro, German Shepherd, Great Dane, Gull Dong, Huskies, Perro de Presa Canario, Pitbull, Rhodesian Ridgeback, Rottweiler, Saint Bernard, Tosa Inu, Staffordshire Terriers, Dobermans, Wolf Mixes, and any mixes thereof. Other animals, including but not limited to the following are not permitted as pets at this Community: Poisonous Animals (i.e. spiders, snakes); and/or, other Exotic Animals (i.e. primate, iguana, ferret, sugar gliders, snakes). For more comprehensive literature regarding this Community’s pet policies, please inquire with a leasing representative.
What schools are in the area?
Bunker Hill Elementary and Memorial Middle and High
Which school district is the property located in?
Spring Branch
How far is it to the nearest airport or train station?
18 miles
What is the travel time to the closest airport or transit hub?
30 minutes
Are you near any transportation routes? Which ones?
Metro Bus
How walkable/bikeable is the community?
Likeable
Are there grocery stores or shopping centers nearby?
HEB Memorial City Mall Walgreens
What are the closest options for groceries and dining?
HEB multiple fast food resturants, fine dinning
When were these apartments built? Have there been any renovations?
1967, No
What type of climate control is included?
Thermostats, Chiller and Boiler systems
What type of flooring do the apartments have?
Vinyl and Carpet
Are the floors carpeted, vinyl, or hardwood?
Vinyl and Carpet
Is there a bathtub or just a shower?
Both
What type of bathroom fixtures are included?
Chrome
What kind of appliances and features does the kitchen have?
White refrigerator, stove, dishwashers and garbage disposer